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Executive - Technical Support

Job Location: Mumbai

Work Experience: 3 to 7 years

Reporting to: Reporting Manager / Team Leader

Job Profile:
  • To provide a high level of telephone based and electronic email support to customers and associated service.
  • Report and Log all customer issues into the Customer Relation Management database.
  • To deliver Technical Customer Training.
  • To provide maintenance and reactive support.
  • To provide out of hours support as when required.
  • In-House installation and maintenance of CCTV Systems.
  • Maintenance, Installation, and Trouble shooting for the Major Customer.
  • Set up the security systems in the form of CCTV cameras in strategic locations and ensure the cameras function.
  • Programming and Installation of DVR and System Controllers.
  • Provide written reports and preparation of MIS on Product and Customer issues.
  • Perform related duties as assigned by supervisor time on time depending on business requires within the given TAT.
  • Product demonstrations and evaluations.
  • Testing and up gradation of Products.
  • Ensure keeping him/herself updated with the latest technologies and relevant to the industry.

  • Skills Required:
    • Should be able to demonstrate flexibility in all related tasks and requirements of the business.
    • Should be able to demonstrate Technical Skills.
    • Should be able to communicate with customers at all levels in verbal, written and electronic formats.
    • Should be available on Phone calls during emergency in evening, weekend or Bank Holiday Work.
    • Good Communication and Interpersonal Skills.
    • Team Oriented / Player, Self-Motivated, have good Email & Phone Etiquette, Tech Savvy.
    • Basic Networking (Fresher) , Computer Troubleshooting.
    • Should be open to learn New technologies & share his previous & gained knowledge within team.

    Qualification: BE / B. Tech -EE, CCNA
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